Support

Questions, problems or feedback? Write to photoshoto@cubixcode.in. We usually reply within two working days.

I can't find my photos

Photos appear as the photographer uploads them, sometimes during the event and sometimes days later. You'll get a notification when new photos of you are found, if notifications are on. A clear, well-lit selfie looking at the camera gives the best matches.

The event asks for a PIN

The PIN is printed on the event's QR poster at the venue. You can also ask the host or the photographer.

I didn't get the login code

Check your spam or promotions folder. Codes expire after 10 minutes; you can ask for a new one after 30 seconds.

I signed up on the website before

Log in to the app with the same email you gave on the website, and that event appears in the app automatically. Or open your private link on your phone.

Saving or sharing doesn't work

Allow PhotoShoto to access your photos in your phone's Settings, and check your internet connection. Full-quality photos can be large.

Deleting your data

See how to delete your account, or read our privacy policy.